Changes to the parking regulations at Leisure at Cheltenham and the Prince of Wales Stadium.

From Friday 22 August 2025, new regulations will come into effect. In preparation, signage will be installed on-site from Monday 4 August 2025.

The new signage will advise that:

All vehicles must be parked fully within marked bays

Parking on double yellow lines is not permitted

Parking in disabled bays without a valid Blue Badge is prohibited

‘Parent and toddler’ spaces are reserved for those visiting with young children

Vehicles parked outside of designated bays, even partially, may be subject to a fine

At the Prince of Wales Stadium, where there are no marked bays, enforcement will be based on sensible parking. Vehicles must not obstruct other users, access routes, or pedestrian walkways.

Please note that from Friday 22 August, the car parks will no longer be managed internally. An external parking management company will be responsible for enforcement on behalf of The Cheltenham Trust.

We will not have the authority to cancel or overrule any penalty notices issued. Any appeals must be made directly to the parking management company using the contact details provided on the notice.

We appreciate your cooperation in following these new regulations and encourage all visitors to review the signage carefully on arrival.

Following feedback, we’ve launched a new system which allows parents to enrol their children online for swimming lessons at Leisure at Cheltenham and track their progression.

Once registered on to Course Hub, you can:

  • Track your children’s progress
  • View outcomes for each stage or level of the programme
  • Get notifications of awards achieved
  • Move to next stage when appropriate
  • Enrol on to crash courses and holiday camps

If you already have an online LAC account, you will be automatically able to access the new system. Otherwise, register for an account and you’ll be set to go.

Now it will be much easier to sign up your child for lessons and get them in the correct class for their ability, as well as discover how they’re doing at every stage of their swimming course.

Click here to use the new booking system.

Please click here for more information and to download a guide on how to help you create a Course Hub account.

Please find our full Terms and Conditions here.

ADULT – Valid for anyone aged 18+ years.

FAMILY – Two over 18s and two under 11s. Bookings to be made by the adult for children registered on the membership only.

CONCESSION AND CORPORATE – Over 65s, registered disabled, job seeker/incapacity/low income/employment support. Must show form of ID/evidence to receive this membership.

STUDENT – Valid student ID.

KICKSTARTER – Valid for people 11 to 17 years. Must show proof of age i.e. birth certificate or passport. Access available at all times.

SWIM ONLY – Valid for people 18+ years. Access available at all times (depending on swim timetables).

All members must sign a valid terms and conditions membership form.

General

We welcome any questions you may have regarding Leisure at Cheltenham and the facilities we have to offer. If you are unable to find the answer to your enquiry below, please email our Customer Contact team who will be happy to help.
customer.contact@cheltenhamtrust.org.uk

Children will need a parent/guardian in the water for Jellyfish, Starfish and Seahorse lessons. From Stage 1, children will be in the water without support from a parent/guardian.

We’ve made some changes for the wellness suite and removed the need to pre-book. Members will no longer need to pre-book online or check in to use the facilities, non-members are asked to pay for their session at customer contact on arrival.

The wellness suite is open Monday to Friday 9am to 9pm, and 9am to 5pm Saturday and Sunday.

We deep clean the gym changing rooms weekly. The men’s changing rooms will be unavailable every Tuesday from 6am to 8am and the women’s changing rooms every Wednesday 6am to 8am. During these times, the pool changing rooms will be available to use.

Please note, we do not accept cash and only take card payments, including in the Fitstop café.

Lockers are available for all activities. Please bring your own padlock, or purchase one from the help desk, although please be advised stock is currently limited so you are advised to bring your own with you. Padlocks cost £5.50 each.

The showers are cleaned twice a day.

Equipment is cleaned fully each morning and throughout the day. It is advisable that all members bring their own mat for yoga and Pilates as these will not be provided.

You do not need to be a member. You are able to use our facilities on a pay as you go basis. However we recommend booking in advance as there is a limited capacity in the pool/classes. Booking in advance helps to avoid disappointment on arrival if there is no space available. To see availability please follow this link: https://bookings.leisureatcheltenham.com/  Please note to book anything you will first need to register your details and create an online account.

Prince of Wales stadium

The athletics track at Prince of Wales stadium is open for running and you are able to book a session through – https://bookings.leisureatcheltenham.com/LhWeb/en/Public/Bookings

Sessions run at various times during the week if you are unable to find the day or time you require online, please get in touch with our customer contact team who will be happy to advise you on the track availability.

On arrival, please visit Leisure at Cheltenham and check in with the Customer Contact team who will check you in and advise how to access the track.

Toilets are not available at the stadium, however there are toilets in Leisure at Cheltenham open to customers.

On arrival, go to Leisure at Cheltenham and check in at the kiosk in the reception area. Follow the directional signs and enter the stadium via the metal gate on the right hand side of the building which will be open while sessions are running. Walk down the ramp on to the track.

Memberships and bookings

We offer a wide range of memberships to improve the health and wellbeing of our communities. Our team are on hand with any questions you may have. Please email membership@cheltenhamtrust.org.uk

For block booking or large event enquiries please email blockbookings@cheltenhamtrust.org.uk

ADULT – Valid for anyone aged 18+ years.

FAMILY – Two over 18s and two under 11s. Bookings to be made by the adult for children registered on the membership only.

CONCESSION AND CORPORATE – Over 65s, registered disabled, job seeker/incapacity/low income/employment support. Must show form of ID/evidence to receive this membership.

STUDENT – Valid student ID.

KICKSTARTER – Valid for people 11 to 15 years. Must show proof of age i.e. birth certificate or passport. Parental consent will be required. Access available during Junior Gym sessions. Restrictions apply.

KICKSTARTER+ – Valid for people ages 16 – 17. Wellness Suite is not included in this membership.

SWIM ONLY – Valid for people 18+ years. Access available at all times (depending on swim timetables).

PLATINUM MEMBERSHIPS – Additional benefits to our standard membership packages. Please see website for full details.

All members must sign a copy of our Terms and Conditions and a Health Commitment Statement.

Please visit https://bookings.leisureatcheltenham.com/LhWeb/en/public/timetable

We recommend that members download our Leisure at Cheltenham App which is free to use. We currently support any devices that run Android 4.4 and higher, or iOS 9 or higher. The app is a useful tool which will allow you to book your session and receive the latest information. Please use the app or go online to book your sessions where possible.

Yes, we would be delighted to welcome you back as a member of Leisure at Cheltenham. Please email customer.contact@cheltenhamtrust.org.uk and we will be happy to help you.

The centre requires a minimum of 14 days prior notice of the Direct Debit date in writing, should the member wish to terminate their monthly membership to enable us to update our systems.

Swimming and splash

All of our pools are available for family fun sessions, lane swimming, aqua classes, swimming lessons and private bookings including birthday parties.

For family fun sessions and lane swimming and Aqua classes please book using Leisure Hub.

For swimming lessons please click here

For private bookings please email blockbookings@cheltenhamtrust.org.uk

For birthday parties please email parties@cheltenhamtrust.org.uk

The splash pad is recommended for children under the age of 8. Tickets for the splash pad also include access to the adjoining teaching pool, unless stated otherwise. The teaching pool is suitable for children under the age of eight.

We ask parents not to observe swimming classes by the pool. This enables us to maintain hygiene standards in the pool area and our lifeguards to move safely around the pool without any trip hazards. We’ve also found that the children quickly become used to the independence and make great progress.

We will invite parents in once a month to observe their child’s progress during our spectating weeks which fall the week commencing the first Monday of every month. If your child is enrolled in a class, we will send you details and dates of the spectating weeks.

You can use our facilities while your child is in their class either as a member or pay as you go customer. The Fitstop café is open where you can enjoy a range of hot and cold drinks, snacks and meals before, after or during the class.

Pushchairs can be stored in the link corridor; please ask a member of staff when you arrive and they will direct you.

Squash and badminton

Our courts are open to both members and PAYG customers.

Sessions must be booked in advanced to avoid disappointment.
Members can book via the app, bookings page on our website.
Racquet hire is available, please visit our Customer Contact Team at the reception desk on arrival.

Squash and badminton sessions are available to book.

We recommend that you bring your own racquets, but these are available to hire from the customer contact front desk for £3 with a £10 deposit.

 

Centre opening hours

Monday – Friday 6.00-22.00

Saturday and Sunday 8.00-18.00

Easter Bank Holiday Opening Times:

Friday Good Friday – 8am to 8pm

Saturday– 8am to 6pm

Sunday, Easter Sunday – 8am to 2pm

Monday, Easter Monday  – 8am to 8pm

Customer enquiries:

If you have an enquiry please consult the FAQs. If you still have a question please email customer.contact@cheltenhamtrust.org.uk

Booking update

Unfortunately there has been an increase in the number of people not turning up for pre-booked sessions, causing wasted spaces on some of our most popular and in demand classes and activities.

Late cancellation fees have now come into effect. A number of changes are also being made to how you book your sessions.

  • No-shows and cancellations made with less than two hours’ notice will be charged £4 per booking.
  • Gym and spa sessions will no longer need to be booked and you are able to turn up at your preferred time.
  • All other activities, including swimming, classes and splash and swim will still need to be booked in advance. Booking opens at 6am 14 days in advance for members and 10 days in advance for non-members.

Swimming lessons update

Parents are reminded that spectating poolside is not permitted. This enables us to maintain hygiene standards in the pool area and our lifeguards to move safely around the pool without any trip hazards.

We will invite parents in once a month to observe their child’s progress during our spectating weeks which fall the week commencing the first Monday of every month. If your child is enrolled in a class, we will send you details and dates of the spectating weeks.

Children can have 45 minutes of endless fun on the play frames and slides.

Play sessions run from 8am-6pm and costs £4 per child and the adult goes free. The soft play area will be cleaned throughout the day, so check online to see the time slots available. Non-members are also able to book.

To book, please visit – https://bookings.leisureatcheltenham.com/…/Public/Bookings

We are open, Monday to Sunday, 8-6pm.

Yes, we have our Fitstop Café upstairs. There is also a wide variety of drinks and snacks for both the children and adults, the perfect spot to refuel after a fun session at the soft play.

No, however there is water available to purchase.

The facilities will be cleaned throughout the day.

You can hire the entire soft play for an hour for £100, for up to 20 children. For more information regarding hire and our party offering, which can also include food in the party room.

You can cancel on the app, as long as it is at least 2 hours in advance. If you cancel you’re booking less than 2 hours before the booking, then unfortunately we cannot process a refund.

The soft play is accessible to everyone.

No, you are not permitted to take any photos or videos during the session.

It is essential that they wear socks on the soft play. We advise that they wear long tops and bottoms to prevent friction.

When you go upstairs to the Fitstop Café, our colleagues will be happy to answer any questions regarding dietary requirements.

Yes, you can access baby changing facilities.

Yes, you can help your child if they require.

There is not a specific maximum age, however we would recommend that the soft play is most suitable for children aged 8 and under.

You are welcome to stay and supervise and spectate at all times.

There will be a shoe rack available.

No, you are responsible for your child.

The maximum amount of children per session is 20.

Yes, we have a free car available for all customers.

We’ve made some changes for the wellness suite and removed the need to pre-book. Members will no longer need to pre-book online or check in to use the facilities, non-members are asked to pay for their session at customer contact on arrival.

The wellness suite is open Monday to Friday 9am to 9pm, and 9am to 6pm Saturday and Sunday.

The athletics track at Prince of Wales stadium is now re-open for running and you are able to book a session through – https://bookings.leisureatcheltenham.com/LhWeb/en/Public/Bookings

Sessions are one hour and are available weekdays 7am to 9am, midday to 2pm and 4pm to 6pm, and 8am to 10am on Saturday. Non-member prices are £5.50 for adults and £3 for a child, pay as you go.

On arrival go the Leisure at Cheltenham and check in on the kiosk in the reception area. Follow the directional signs and enter the stadium via the metal gate on the right hand side of the building, which will be open while sessions are running. Walk down the ramp on to the track.

Toilets are not available at the stadium, however there are toilets in Leisure at Cheltenham open to customers.

Sessions must be booked in advanced.
Members can book via the app, bookings page on our website.

– Sessions must be booked online and will last 45 minutes.
– Only members can book. One player must be a member but non-members may play with them.
– Please bring your own racquets as racquet hire will not be available.

You can find more information via the FAQs section.

Pay as you customers are able to book to swim, use the gym, take an exercise class or use the running track at the Prince of Wales stadium.

Pay as you go users include concession card holders, those with swim memberships and swim book holders.

You will need to book sessions, please do not come to the centre unless you have a booking. You can book online or via our app if you have a leisure access membership. If you don’t and would like to sign up you can do so by completing the form below.

Pay as you go FAQs

Pay as you go customers can use the gym, swim, group exercise classes and Prince of Wales running track.

You can book and pay for sessions online via our website or app. Please note, you must be signed up as a Leisure Access member in order to use our online booking system.

You can complete the form below and our customer services team will contact you shortly to confirm your membership has been set up.

Prices vary depending on the facility you wish to use. When you book your session online, you will be able to see the prices for each facility.

No, you can book as many sessions as you wish depending on availability.

Sessions must be booked, please do not come to the centre unless you have a booking. You can book online at or via our app.

If you have not registered to book online, you will need your membership number to do so. If you are unsure of your membership number, please contact the customer services team who will be able to assist you – membership@cheltenhamtrust.org.uk.

Like before, there are supervised sessions times and specified exercise classes for Kickstarter (11-15 years) members. 

Exercise classes
Specified classed can be found on the timetable. Those marked with asterisk or highlighted are for Kickstarter (11-15) members.

Gym Session Times
Term Time:

Or anytime with parent or guardian supervision.

School Holidays:

Or anytime with parent or guardian supervision until 6pm (weekdays only).

Members with Kickstarter memberships can use the junior gym as normal, but if they attend with a parent/guardian they can only use the gym until 6pm. If a Kickstarter member can only visit the gym after 6pm with their parent or guardian, this needs to be approved by our gym manager, who will be in touch with the member. Please note, for inductions the parents/guardians need to be present, as they will have to sign a health and safety form in the gym.

The Cheltenham Trust is committed to delivering excellent customer contact and engagement to its customers and visitors. To ensure we continue to provide high quality service, we welcome feedback.

Should you wish to raise an issue with us you can do so by contacting customer.contact@cheltenhamtrust.org.uk

Please include the nature of your issue or complaint, any relevant dates and times, and your full contact details and we will respond, initially, within five working days. If the matter is more complicated we will respond within 14 working days.

All written complaints will be logged. The aim is to investigate your complaint properly and to reply to you within 14 working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be provided informing you of the action taken to date or being considered.

Read the full policy here: TCT Customer Complaints Policy

The Cheltenham Trust believes that all staff, volunteers, trustees and users of Trust facilities deserve to be treated with respect, empathy and dignity in their place of work.

The Unacceptable Customer Behaviour Policy sets out clearly what we consider to be unacceptable behaviour and the steps we may take to deal with such behaviour. It applies to everyone who accesses our services to help us protect our team members and customers from abuse and harm.

Please click here for the policy.

Customer Complaints Policy

All complainants are expected to adhere to The Cheltenham Trust’s Customer Charter when communicating with the Trust.  The policy can be found on the Trust’s website. Please click here.